Feature Request Summary:
Zendesk obscures and hides the vast majority of details on suspended tickets. I would like the .eml file to be available so that I can see enough information about the suspended email to make a decision.
The "to" address is basically never correct, it constantly replaces emails sent to firstname.lastname@example.org with showing it was sent to email@example.com. This makes it extra difficult to tell what is going on in suspended, what ticket the message was intended for, and whether it should be recovered.
Another use case is when an agent forwards a message from a banned account. There is no way to tell from suspended who forwarded the message, and you cannot recover it in any way that would allow you to access this information, either. This is very frustrating and makes it impossible to then just ask that person to stop doing it, because Zendesk has completely hidden who forwarded it.
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