Is there any way to filter by submitter in a view?

Answered

3 Comments

  • Brett Bowser
    Zendesk Community Manager
    Hey Jonathan,
     
    I think to accomplish what you're looking for, you'd first need to create a trigger that applies a tag to any ticket that you've created. The conditions could be the following:
     
    Meets all the following conditions:
     
    Ticket > Is > Created
    Current User > Agent A
     
    Actions:
     
    Add Tags > agent_A_created
     
    You can then create a view that shows all tickets that contain that tag. This would only work moving forward unless you'd go back and apply tags to the tickets you've already created.
     
    I hope this points you in the right direction!
    0
  • Jonathan Curry

    Thanks Brett. That's an interesting solution. I'm not loving the idea of having a trigger and tag for myself, but I appreciate the suggestion.

    0
  • Brett Bowser
    Zendesk Community Manager
    Happy to help Jonathan!
    0

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