Is there any way to filter by submitter in a view?
AnsweredI file tickets on behalf of customers, but don't get assigned the tickets I create, making me the submitter, the customer the requester, and one of our support reps the assignee. Unfortunately this means I haven't been able to create a view of all tickets I've submitted because assignee and requester are conditions that wouldn't match my name, and submitter, which would match, doesn't appear to be a condition that can be specified in a view configuration:
I can search for "submitter:me", but it'd be nicer if I could just have a permanent view with these results.
Is there any way to create a view of tickets I've submitted?
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Hey Jonathan,
I think to accomplish what you're looking for, you'd first need to create a trigger that applies a tag to any ticket that you've created. The conditions could be the following:
Meets all the following conditions:
Ticket > Is > Created
Current User > Agent A
Actions:
Add Tags > agent_A_created
You can then create a view that shows all tickets that contain that tag. This would only work moving forward unless you'd go back and apply tags to the tickets you've already created.
I hope this points you in the right direction!
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Thanks Brett. That's an interesting solution. I'm not loving the idea of having a trigger and tag for myself, but I appreciate the suggestion.
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Happy to help Jonathan!
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