Smooch, como ter a informação de disparos válidos/pagos
Boa tarde, queria saber se é possível criar uma integração na qual eu receba o retorno das conversas pagas diária no Smooch, utilizamos a ferramenta para disparo de WhatsApp e só conseguimos ver quantas das mensagens foram cobradas (válidas) na fatura,
Sou do time de marketing e meu intuito é repassar ao time técnico o caminho, obrigada!
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Hi Laura,
You could use their webhook to listen to the following triggers and keep a record for yourself:conversation:message:delivery:channel(v2 webhook trigger for message delivery https://docs.smooch.io/rest/#section/Webhook-Triggers)
andnotification:delivery:channel(v1 webhook trigger for outbound notification delivery (HSM) - https://docs.smooch.io/rest/v1/#webhook-triggers
By listening to the webhooks, you will be able to determine the cost per day/number.
Related resources:
1. About Billing For Your WhatsApp Business AccountA conversation starts when the first business message in a conversation is delivered and ends 24 hours later
2. WhatsApp pricing change announcement
3. WhatsApp Business Platform > Conversation-Based PricingA session starts upon delivery of a business reply to a user-initiated message or delivery of a business-initiated message to a user, and ends 24 hours later.
All conversations are measured in fixed 24-hour sessions. A conversation starts when the first business message in a conversation is delivered, either initiated by the business or in reply to a user message.
I hope it helps, Cécile
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