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Explore - Allow 0 values to be shown on time axis

Answered


Posted Jul 07, 2022

Discussed with support who said Explore doesn't currently support this.

When making a report that shows all of our Organizations per region (Y axis) and the month they were created (X axis), if there weren't any Organizations created in the last month on the X axis, it won't show that month at all. It's important for us to show VISUALLY that there are no new Organizations created, otherwise the viewer could think that we just forgot to show the last month and it's our fault.


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This is so important to consistency and readability! The other place I want this is when I have the same report going out every month, and it shows how many tickets had each reason from a custom field. If in May nobody chose one reason, the May report lists 4 total reasons, but June and April have 5. I just want my report to output the same rows and columns each month, even if the value for that cell is 0. 

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Came searching for how to have my reports that show certain types of contact by month to show every month, even if there wasn't any contact. Very disappointed to see it can't be done. 

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We need the ability to filter by ticket count.
We need a report of all orgs with the number of tickets = 0, past quarter.  Currently, ticket count is not a metric we can put a threshold to, and adding just tickets created date, will go filter to only orgs with tickets created for that duration. I need all orgs to show regardless of their count of the tickets created. Even if its 0 it should show. so either a date filter or an option to filter per ticket count <=> x, in a selected duration. 

Currently, there is no way to get a breakdown of all tickets count each org has for a desired duration.
And even if there was an option, If they had 0 tickets, so they won't show as its a filter of positive number only, and not a threshold based ( =>0 )

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Shawna James

Community Product Feedback Specialist

Hey Pat, thank you for taking the time to provide us with your feedback and I want to apologize that this post has gone some time without a reply. I want to note that this has been logged for our PM team to review. For others who may be interested in this feature request, please continue add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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I also need this feature. I want to display amount of open tickets by age in days as a bar chart, but only the ages that are present in the data set show up as bars. So my x axis goes like 1, 2, 3, 4, 5, 8, 11, 12, 20, … and it is somewhere between useless and misleading as a visual summary of ticket ages. We need an option to show equally spaced values along the x axis, even if the y value for some of those is NULL or 0!

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Walter Bellante

Zendesk Product Manager

Hello Pat Harland-Lee ,

Thank you for taking the time to share your needs about how to handle organizational data. 
 

After thoroughly considering your request, I regret to inform you that we won't be able to prioritize this feature in the upcoming year. 
 

We've gathered comprehensive context on this need, and while we won't be acting on it immediately, your request will remain on our radar for future consideration. 

As we've now compiled sufficient insights, I'll be closing this post for additional comments.


Please don't hesitate to reach out if you have other questions, needs, or suggestions.
Thank you for your understanding and continued support.


Regards,
Walter

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