Chat Conversions in Explore ReportingAnswered
Feature Request Summary:
Explore reporting to display chat conversions, as per the current chat platform.
When reporting on chat performance, the admin team would like to be able to see how many chats were converted and the conversion rate.
Business impact of limitation or missing feature:
This is critical for our business as we would like to be able to report on the conversion rate.
Other necessary information or resources:
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Hi Amie -
Unfortunately, there are no plans to support conversions data on Explore. Conversions are also a limitation on the Agent Workspace.
As a workaround, you may set up Google Analytics with Chat to address your use case.
Hope this helps!
- Sarah D.
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