Making fields mandatory

Answered

1 Comments

  • Brett Bowser
    Zendesk Community Manager
    Hey Roy,

    Are you trying to make the fields mandatory for the end-user when they submit the ticket or the agent before they assign it?
     
    I'd recommend taking a look at the following article which may point you in the right direction: Making conditional ticket fields required
     
    Let me know if that's not what you're looking for!

     

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