How do I report on the number of updates an agent makes on a custom field?
AnsweredI'm trying to create a report that shows the number of times an agent updates a custom field from "NULL" to a new value.
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Hey Everett,
I would start with something like the following in the Updates History dataset:
Filter the changes - field name to your custom field and set changes - previous value to null and these should be all the updates where the custom field is going from null to something. You can then add whatever other metrics/attributes you want to report on.
Best regards,
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