How do I report on the number of updates an agent makes on a custom field?



  • Alex Zheng
    Zendesk Customer Care
    Hey Everett,
    I would start with something like the following in the Updates History dataset:

    Filter the changes - field name to your custom field and set changes - previous value to null and these should be all the updates where the custom field is going from null to something. You can then add whatever other metrics/attributes you want to report on.
    Best regards,

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