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Feature request: Allow for bulk updating of macro groups/content

Not Planned


Posted Aug 09, 2022

We have 1300 macros we need to update to add another group who can view it, but I just learned with Support that bulk updates aren't possible. Even with API, the only thing that can be updated is the position, not anything else about the macros. 

Manually updating that many macros is going to take an enormous amount of time, so please consider this feature!


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14 comments

Official

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Scott Allison

Zendesk Product Manager

Thank you everyone for continuing to share your needs for this. Unfortunately, this is not on our current roadmap, so I will mark the status of this as Not Planned for now. The best alternative we can offer right now is some of the marketplace apps which solve for this need. 

Better management of macros though is something we'd like to prioritize in the future, and the more customer demand for it, the more likely that is. We do have a lot of awesome product enhancements  planned for 2024, and if you're not already following our what's new section I recommend you do so to get alerted as we release them.

Thanks again for your continued feedback, it's really appreciated.

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Thanks for this feedback, Dee!

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Jahn

Zendesk LuminaryCommunity Moderator

+1 to this feature request Dee Quilliams.
Hoping that someone will look into this 

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Same on our end, hoping to update more on a macro via api. 

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Agreed! There is an app available on the market place that seems to not be available anymore when you download it.

https://www.zendesk.co.uk/marketplace/apps/support/240644/bulk-macrodynamic-content-management/

We are in the same boat....we have 1300 macros and need the ability to remove a custom field action. 

We don't have the resource right now to task someone to sift through them and update them.

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This would be huge for us as well! We just manually created 500+ macros because there's no way to bulk-create them... and now it turns out that we need to edit all 500+ of them to not default to public comments.

It would be FANTASTIC to be able to do this, even with the API. I like using in-Zendesk tools, but if it's always this much of a hassle we might need to look at paying for TextExpander again.

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Yes totally agree!

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Looks like there is still no movement on this request after a year?

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 Looking forward for an update from Zendesk team here! this would be really helpful for us

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Same situation here, need to update 600 macros

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メールの署名の下に満足度アンケートのプレースホルダを挿入する形で満足度アンケートを開始することにしました。既存のマクロはメールの署名を含めて作成してしまったために、既存のマクロ800件の編集が必要です。

 

既存マクロの一括編集、一括置換、一括挿入等の機能があったら効率的に編集が可能だと思っています。機能開発の検討をよろしくお願いします。

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+1

We have 856 Macros and we want to assign them to QA team to monitor agent activity. This is such a fundamental functionality, can you please prioritize this Scott Allison 

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+1

We have 1300+ macros that we need to update the Group visibility/access to, clicking one at a time is NOT a good usage of our time.

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I'm surprised that this is still in the "Not Planned" status after two years. It's hard to believe that there aren't enough Zendesk users with the same need as ours to bulk update macros. Hopefully, this will be considered at some point in the near future.

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