A way to restrict access to custom statuses


  • Official comment
    Gaurav Parbat
    Zendesk Product Manager

    Hi Bobby,

    Thanks for your feedback. We are working on an enhancement to Custom statuses, which will allow you to set specific statuses based on your ticket workflow. Separate statuses for HR requests vs finance or legal requests. This will be available post GA.

  • Cheyenne Oorebeek

    Amazing to read this is taken along, we're missing this option too!

  • Bobby Koch

    Hey there, any update? We really need this desperately


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