Assuming the following scenario...
- All agents have 0 open tickets assigned to them before setting themselves to offline for the night.
- Capacity limit for these agents is set to 5
- 5 email tickets come in over the middle of the night an are tagged for auto routing
- Agent #1 logs in and sets their status to Online (before any of the other agents do so)
Will Agent #1 instantly be assigned all 5 of the tickets that came in overnight?
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