As a company that search for organisations in Zendesk a lot it would be great to be able to search for not just the name or notes of an organisation but for values in the custom fields too.
We have a custom field that has the organisations unique identifier stored and we would love to be able to search for this as so many organisations share similar to the same names it's hard to differentiate between the search results.
An alternative to the above is to let users/or the zendesk instance as a whole customise the columns shown on the search results. i.e we see Organisation name, notes, created and updated date but adding custom field columns here, also Group would be great.
Please sign in to leave a comment.