"get base" bcc cc emails
This is in reference to the "getbase" email addresses and is not pertaining to the contacts' personal email addresses. Every contact has a "getbase" email attached that looks similar to this: firstname.lastname@example.org I can email this from a non-Zendesk email account and have the email auto archived in Zendesk - that works great. What I am wanting to accomplish is to export a list of contacts with their associated "getbase" email addresses so that we know who has what email when using this feature. I haven't found an option to export in a smart list and I can't find it in any of the data that can be downloaded. Currently when a tech emails an update we have to search zendesk for the customer's name, then we copy / paste the update and manually add each attachment. If I had a list of contacts and their "getbase" emails, I could auto archive each update from each tech for each job, based on the contact name - rather than searching each name then copying / pasting each update to each zendesk account (which completely defeats the purpose of this feature). Please let me know if this is possible and if not, I'd like to request the ability to do so.
Thank you for your feedback. If I understood correctly your use case I would like to explain how getbase Bcc works, and suggest a potential solution.
In Sell we have 2 types of getbase Bcc feature:
-> dedicated for contact which is global - it means every contact has the same related bcc address
-> dedicated for deals which is unique - it means every deal has the unique bcc address
Because we have a global bcc address for the contact you can try to write an email and put all contact's addresses email in the "TO" field and add one getbase Bcc address in the "BCC" field [ see printscreen]
In this way, you should see the message in all related contacts in Sell.
I hope the above information is helpful.
I can log into my non work gmail and send an email with attachments to one of the getbase emails that zendesk automatically generated for a deal and Zendesk will auto add / archive the email with attachments. That is a great feature and has tons of potential, but completely useless if the only way to find the getbase email address is to search zendesk for the deal, copy / paste the getbase email , then forward the email to that address - at that point I could have just copy pasted the email to Zendesk. I just need a list of all of our deals and their corresponding unique getbase email addresses. My plan is to write a google appscript that pulls updates from gmail finds corresponding getbase email, then forward to the deal to auto archive updates. I just need a Zendesk tech to add the ability export a list of getbase emails if possible. Might be an easy fix, since you guys already have the data I'm requesting. Thanks!
Please sign in to leave a comment.