Where i can find the metadata sent from mobile side in Zendesk dashboard ?

2 Comments

  • Anton M.

    At the moment the best way is to use Zendesk API (+ Zendesk apps or some backend script) to pull additional information. In the  Ticket.Audit you can get SunCo Conversation ID. Then you can use SunCo ConversationID to pull additional information via Smooch API.
    Tho Zendesk is rolling out a feature to pass ExternalD

    0
  • Sary (smooch-cus_Kyyn2FWaDq1T0K)

    Anton so you are mean that i can not access the meta data using the dashboard ?

    0

Please sign in to leave a comment.

Powered by Zendesk