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Real time Voice transcription

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Bhagyaraju Pati

Posted Sep 13, 2022

Hi Team,

Is there any availability from zendesk to get the real-time voice transcriptions?

Please let me know the way to achieve this or any work around.

 

Thanks

1

9

9 comments

Date

    Official

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    Sean Chuang

    Zendesk Product Manager

    Update Feb 21, 2024

    Hello. We are working on delivering RT AI features and expect to have deliverables around Q3 2024. Thanks for your patience.

    Sean

    ------------------------

    Update August 9, 2023

    Hello, Thank you for your questions. Real time transcriptions and accompanying AI features is on our roadmap for early 2024. In 2023 we expect to deliver post call transcriptions and summarisation.  

    For now, as a workaround if you are using the Chrome browser, you can enable "live caption in Chrome"

    Thanks,
    Sean

    -----

    Hello Bhagyaraju,

    Thank you for your question. Real time voice transcriptions is something that is on our short term roadmap. As we move to finalize requirements, we will keep the community updated.

    Thank you for your patience.

    Sean

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    Ollie

    Hi @... just wondering if there was an update on the release for this feature please? This will be massively beneficial for us.

    0

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    Sean Chuang

    Zendesk Product Manager

    Hello Oliver Cyples,

    Thank you for the interest. Let us reach out to you to get a deeper understanding of your use case. Someone will reach out to you.

    Thanks,

    Sean 

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    Ollie

    Hey,

     

    That'd be great thank you. As a brief overview we have subject access requests and have a team who need to manually transcribe all the calls required; obviously this is very time consuming for them and this would save them a lot of time.

     

    Thanks

    0

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    Permanently deleted user

    Hi, We could also benefit from native transcription within Zendesk, as we see it as an opportunity for more Voice of Customer feedback analysis, sentiment analysis, and quality assurance. And creative opportunities exist for ML and automations based on voice analytics.

    While its not a critical must have right now, we see it as a factor when comparing vendor offerings for voice analytics.

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    Permanently deleted user

    We will also benefit from native call transcription. It is an enabler for further auto sentiment and automated summarisation

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    Fernando

    Zendesk Luminary

     
    Sean Chuang Do you have a timeline on when this will be available, or have a partner recommendation that can do this?

    1

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    Khushi Singh

    Hey Bhagyaraju,

    Zendesk doesn't directly provide real-time voice transcriptions. Consider exploring integrations or third-party tools for speech-to-text capabilities that can be incorporated into Zendesk for real-time voice transcriptions.

    Hope this helps!

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    Jad Azzi

    @... hello from 2024.
    I see your pinned comment mentions post call transcription capabilities, I am not sure if this has been released, because I cannot find any articles related to it. Can you please confirm? Thanks in advance! 

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