"Start over" Zendesk Messaging Answer Bot


  • Ahmed Zaid
    Community Moderator

    I would like to build on Sam's feedback and suggest adding "Answers" as a step type, which would basically plug different answers together at branch ends allowing highly modular flows with easy "start over" and "go back" workarounds.

    For example, a "Start Over" option can be inserted in any "Present options". Selecting it would trigger the starting answer instead of "training end users" by having them type a certain phrase or waiting for them to type unrecognisable question to trigger fallback behaviour.

    This can also enable reusable answers such as a "tracking shipment" answer plugged in "order status" and "refunds" answers alike.


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