• Jack Gibson

  • September 14, 2022 13:21

  Hi Ameer,

   

  By the looks of it you are missing a subdomain, you cannot call https://zendesk.com directly, it needs to be a zendesk instance for example https://myzendesksubdomain.zendesk.com/api/v2/tickets would work fine providing your credentials are correct. 

• Ameer Hamza

  • September 14, 2022 14:21

  Thanks Jack for your valuable suggestion but now i have also added subdomain correctly as well as other credentials like username and token but it giving now this error.                                                  Client error: `GET https://cloudrepia.zendesk.com/api/v2/tickets.json` resulted in a `401 Unauthorized` response:\n{\"error\":\"Couldn't authenticate you\"}\n [details] {\"error\":\"Couldn't authenticate you\"}"

• Jack Gibson

  • September 14, 2022 15:06

  That is a step in the right direction, your credentials need to be in this format:

  email/token:token 

  so as an example:

  myemail@email.org/token:abc123apitoken

  It also needs to be a base64 encoded string.

   

  I hope this helps! 

• Ameer Hamza

  • September 15, 2022 05:46

  can you please share any example or a reference so it would very beneficial for me?

• Jack Gibson

  • September 15, 2022 07:42

  Ah apologies I misread that you are using the php library, I think to set up credentials properly you want to have something like this:

   

  use Zendesk\API\HttpClient as ZendeskAPI;
  
  $subdomain = "subdomain";
  $username  = "email@example.com"; // replace this with your registered email
  $token     = "6wiIBWbGkBMo1mRDMuVwkw1EPsNkeUj95PIz2akv"; // replace this with your token
  
  $client = new ZendeskAPI($subdomain);
  $client->setAuth('basic', ['username' => $username, 'token' => $token]);

  You can find the full documentation for the library you are using here

• Ameer Hamza

  • September 15, 2022 08:11

  yeah i am using php library and i am actually doing exact scenario as you mentioned above but still it is giving same authorization error.

• Jack Gibson

  • September 15, 2022 13:26

  I know it sounds silly but have you checked the API token and email combo you are using? Make sure to generate a new API token via the admin centre and copy / paste it to double check.

• Ameer Hamza

  • September 16, 2022 06:31

  yeah jack i also have checked this too by the way thank you so much for your guidance let me see further how it can be sort out.

• Atul Upadhyay

  • September 20, 2022 15:28

  The user id should be <email id>/token

  example - first.last@gmail.com/token

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