Feedback: Explore attribute "Call group is default" is Wrong
AnsweredHi i'd like to notice that the attribute "call group is default" available on talk metrics is wrong.
It's shows false whenever it is true.
Especially on abandoned calls
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Official comment
Hi Raphaël,
The 'Call group is default' metric relates to the primary or "default" routing group associated with a phone number. This below article best explains how to configure the routing groups in Zendesk Talk:
https://support.zendesk.com/hc/en-us/articles/4408885952922-Routing-incoming-calls-to-groups-of-agents
I was not able to see the issue you are experiencing when I tested this. Perhaps the groups are not configured correctly?
Martin
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