As we move towards GA, we have heard the requirement about setting ticket statuses that a specific agent group can use or ticket statuses that drive a specific ticketing workflow. For e.g. Ticket related to Human Resouce Department queries are assigned to the H.R. groups or managers and need specific ticket statuses that are applicable to the H.R. ticketing workflow.
We would like to hear your examples on how group/org/brand/form specific ticket statuses would enable your ticketing workflows. If you can take 5 minutes to fill the below survey form, It will help us refine our priorities for this enhancement.
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