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how to create internal notes
Answered
Posted Sep 27, 2022
Hi All, need your help.
I want to create ticket but the type is internal notes.
What fields that i should sent ?
Thanks.
0
3
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Posted Sep 27, 2022
Hi All, need your help.
I want to create ticket but the type is internal notes.
What fields that i should sent ?
Thanks.
0
3 comments
Serge BERTAINA DUBOIS
Hi Anggara
Use Update Ticket Api :
https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#update-ticket
And Json :
Or :
"public" : false do it.
Serge.
0
Anggara
Thx All.
I already use public : false.
But it still display as Public Reply like above.
This is my request :
{
"ticket": {
"subject": "[tes] Cancel Order",
"comment": {
"body": "tes aja ini lagi",
"public": false
},
"custom_fields": [
{
"id": 360027861593,
"value": "tes"
},
{
"id": 360027811414,
"value": "seller"
},
{
"id": 360027866734,
"value": "AWB Number"
},
{
"id": 360027852353,
"value": "request_cancel_order"
}
]
}
}
0
Anggara
Sorry I mean how to make it as internal notes :

Thanks.
0