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Schedule individual reports
Posted Sep 28, 2022
I have a few groups that need reports like backlog reports and reports about tickets from specific requesters. Frequently they need multiple reports like this. While having a dashboard that they go to would be helpful behavior on their part, it would be more effective and efficient for them to receive a csv everyday with the report.
It would be helpful if users could schedule individual reports since dashboard exports are less flexible and would unnecessarily require one for each of these reports.
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4 comments
Lou
Reports cannot be scheduled. Dashboards can. You can schedule them daily as Excel exports.
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John
I came here for this! We run into this over and over -- it's kind of silly to have to add a report to a dashboard just to schedule a report for delivery at a certain interval. It's basically duplicate effort when you only need the one metric or set of data.
What's more is that we actually really dislike the way dashboards come in via email when scheduled. When you just want to get the actual report, say a table or graph, IN the email rather than an attachment, it'd be great to just schedule the individual report and get it in the email without more clicks.
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mfg
Lou - definitely get that, that's what is inefficient. I'm not saying there isn't a workaround, just providing feedback.
Aside from the issue of creating a dashboard to schedule a report, it would instead be great if one of the actions you could take from the individual report page save drop down was to create a schedule. Another piece of software we use allows you to configure filters with relative dates ("last week" "last 90 days") for the recurring schedule without modifying the base report (similar to the bookmark on data filters)
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Walter Bellante
At this time we are going to close this post for comment and mark it as “Not Planned”. If you are interested in learning more about this and other features being built please make sure to check out our Community events and Zendesk Updates. Thank you again for your feedback and we appreciate you being a valuable Zendesk Community member.
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