I'm trying to find out if I can access an article's full update history, rather than just revisions (I'm using Zendesk Guide Enterprise).
Use Case: On Sept. 19, 2022, I did a bulk update to reassign management permissions on our articles (Managed By). Now, on the end user pages, the "Updated" date reflects the date that I reassigned who manages those articles (Sept. 19, 2022). When I go into the articles in Zendesk, neither the History nor Revisions features show any record of the change. The end user pages say the articles were Updated Sept. 19, 2022, but the article history shows no updates since Jan. 26, 2021. This is confusing because it looks like the articles were updated recently, but in fact, we only changed who manages them.
Where can I see all changes to my articles so I have a more accurate view of all updates? Also, you may want to reconsider what types of changes are captured as updates on the end user pages. I wouldn't expect that a change to management permissions would reflect as an update on the end user page.
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