Feature Request Summary:
Zendesk chat should localize the time zone in chat/tickets to what the account holder has sent in Account options.
Looking for a ticket from a user, and knowing about the time the chat happened according to Central time, an agent can quickly navigate to that general time and look for the appropriate user.
Business impact of limitation or missing feature:
This is a critical feature that nearly every other service provides. Since we are already setting our time zone in the account settings, that should translate to the chats and tickets themselves.
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