Modern Authentication Method for Microsoft 0365 Email Integration
AnsweredFeature Request Summary:
I would like to see Sell use a more modern authentication method for the M365 email integration. I'd love to get the full value of the investment that I've made in Zendesk Sell.
Description/Use Cases:
A big selling point for Zendesk Sell is integrated communication (e.g., Voice, Text, Email, etc.). Today we are using the Bcc option which works inconsistently and is no longer supported by Zendesk. My organization's IT Security team doesn't allow the use of IMAP. They see allowing access via this protocol as a security risk. A modern authentication method for email integration with 365 would be helpful.
The business impact of limitations or missing features:
- Diminished efficiency for the team
- Lack of visibility and tracking for email communications
- Can't use key/standard features
Other necessary information or resources:
https://support.zendesk.com/hc/en-us/articles/4408821242266/comments/4408849405082
https://support.zendesk.com/hc/en-us/articles/4408821242266/comments/4505490847770
https://support.zendesk.com/hc/en-us/articles/4408829007514#topic_ifq_w5m_h4b
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Hi Samantha,
We appreciate you taking the time to clarify precisely what you’re looking for. We do not provide Microsoft Graph API with our product at the moment, and honestly, we would not plan it on our roadmap on nearest future. However, we will keep an eye on this topic and keep you posted when putting updated API into consideration.
Kind regards,
Pati
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