Opening up a dialog box based on conditions in a ticket
I am looking to open a dialog box if two fields equal a certain value, so as to collect notes related to those values and send that to our back end.
What is the easiest way to do that?
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Hi Ron,
It sounds like the Zendesk Apps Framework (ZAF) would offer the functionality you're looking for - specifically the modal location. Here's a couple links which go in to more detail about ZAF and the modal location:
https://developer.zendesk.com/api-reference/apps/introduction/
https://developer.zendesk.com/api-reference/apps/apps-support-api/modal/
I hope this helps! Feel free to reach out with any questions.
Tipene
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Is there an example that I can use that simply takes a single field of data and sends to the back through an internal API?
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Hi Ron,
Webhooks might be able to help out with that use case. You could set a trigger on a ticket to execute under certain conditions, and send the request payload containing your data via API using the webhook. Here's a link to the docs go in to more detail:
https://support.zendesk.com/hc/en-us/articles/4408839108378-Creating-webhooks-in-Admin-Center
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