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Add placement edit to the article bulk edit

Planned
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mfg

Posted Oct 24, 2022

We recently decided to update the sections to some articles in Category A. We added a section A.2, in addition to the existing A.1. While we can filter for articles in section A.1 and find the articles that we want to move to A.2, there's no bulk edit for the placement like there is assignment, review status, etc. It would be helpful if that was another edit option available from the manage articles page rather than opening each article and updating them 1 by 1.

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4 comments

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    Jane M Langschied

    Agreed! I would love this capability.

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    Paul Jameson

    We finally moved all of our articles from one KB system to Zendesk Help Center. I'm able to now bulk edit many of the properties. However the bulk edit of section placement for hierarchy is not available. We have hundreds of articles to bulk edit. Need to let our bleeding fingers heal after manually rebuilding all of the articles as there was no import feature (as to be expected), but we did expect some bulk editing post creation. Now we have to open each one and edit. We are learning the hard way that Labels are not editable or delete-able if made in error. Learning the hard way to not think Labels should hold tags as the field below is called Related and not Tags which does indeed holds tags and thankfully editable or delete-able if made in error.

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    Shawna James

    Community Product Feedback Specialist

    Hi all, thank you very much for your feedback. I want to confirm that this has been logged for our PM's to review. We appreciate you taking the time to provide us with your use cases. For others who may be interested in this feature request, please add your support by continuing to provide comment or add an upvote to the post. Thanks again!

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    Katarzyna Karpinska

    Zendesk Product Manager

    Hey mfg, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.

    This feature request has been accepted and is on our roadmap in 2024. Per our Community Guidelines that we do not provide specific timelines around releases for our product and any discussion of planning is always subject to change. To stay on top of product releases please visit our What’s New page in the Help Center. We are going to leave this post open for comment to allow others to provide their feedback and use cases.

    Thank you again for your feedback and for being a valuable customer with Zendesk.

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