Is it possible to automatically change the initial height of the ticket description field?
We provide to the requester with a predefined description template for the ticket description field with the js code below.
And we increased the height of the ticket description field through the code below to display the long template at once without scrollbars.
$("#request_description").height(1).height( $("#request_description").prop('scrollHeight')+12 );
However, after changing the ticket description to wysiwyg, the above code does not work.
And there's a long scroll bar...
From what I've looked up, the wysiwyg code seems to use the tinyMCE editor. I'd like to ask if we can't provide a large description field to the requester in this way.
Unfortunately, you cannot modify the wysiwyg (What you see is what you get).
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