Recently Updated Articles Feed.
Hey
It would be great to have a feed that shows the most recently updated articles, especially for our internal users Knowledge Base. This would allow agents that have been off for a couple of days to ensure they've missed no important changes. Has anybody managed to add this custom or would anyone else see any value from this?
Thanks
-
Hi Oliver
This can be easily implemented using some javascript, and Custom Objects. That said, right now there is limitation in custom object:
- Custom Object doesn't allow anonymous reading
- Custom Object write/update requests (jquery ajax, or fetch) don't honor current admin/agent session; that is, we are required to pass authorization header -- with username/password or token.
After reading your post, I wrote a quick POC code and it works fine for end-users (signed in users).
I guess, you can easily implement this kind of feed using Firebase or similar systems.
Let me see if I can show something in some days.
Edit: I think, you are looking for an internal page that allows your team to see what are changes; I guess, then it makes whole thing easy; I will share my code in some days.
Thank you
Abdul Qabiz
-
Is there a code to change the Recent Activity to also include both recently updated articles as well as recently created?
Please sign in to leave a comment.
2 Comments