Your new design is absolutely terrible and dysfunctional, please allow option to switch back.
Our team is hardly able to get any work done, workflow is interrupted, everything about the new layout is dysfunctional. Tabs no longer display titles, formatting is awkward, reply box at bottom is a terrible idea, etc.
Please allow both Admins and Users to roll-back to old layout if desired. Thank you.
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Please continue discussing this topic here: https://support.zendesk.com/hc/en-us/community/posts/4408860670106-Customize-Agent-Workspace Thanks!
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