Confused about web widget classic vs messaging vs chatAnswered
I'm having a hard time understanding the difference between these 3 despite having read multiple KB articles on the subject
- web widget (classic)
Also, why is a web widget (classic) called classic? Is there a successor?
It would be great if someone could give me a bit of history here and a one-liner on each solution. Thanks!
Hi Pablo Gonzalez, one way to resume this would be:
- Chat is a channel and/or Zendesk product which we can enable as a channel on our legacy/classic widget.
- That said, Web widget (classic) is the legacy widget that has existed for years (previously Zopim).
- Web widget is the 'new normal', it includes more customizations, Flow Builder integration etc.
- Messaging is a replacement for the Chat channel. It's the new chat UX embedded in the default Web widget (i.e. not available in classic web widget)
Hope this clarifies things a bit, I understand how it can be a bit confusing :-)
Thank you very much Pedro Rodrigues (opservator.com)! Still confusing, but a little less!
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