Turning off messaging

2 Comments

  • Ahmed Zaid

    Update: I tested the changes on a trial account before going live: No impact on iOS or android channels and even open conversations continued normally after messaging was turned off and on again.

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  • Jupete Manitas
    Zendesk Customer Care
    Hi Ahmed, thanks for writing in! 
     
    We also tested on our test account from messaging to classic web widget. Tickets will remain open if there are and agents will just continue to resolve their tickets and switch to email to reach out to the customers. There is no impact that will affect your instance that is crucial, you will just have to make some preparations before switching and also update your SDK as needed. You can also review this guide (Disabling messaging for a brand) where you can turn it off per brand level so that you can reinstate it in the future with your previously-configured settings intact. Thank you!
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