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Admin section user filter to display users that use a license
Posted Nov 18, 2022
It would be nice to have the ability to filter team members and only show which users are actually using a license. Currently you can only filter by Role, but even Contributors may have an option enabled that uses a license and this isn't easily found with the current filters.
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3 comments
Márton Horváth
This. Knowing Zendesk's licensing, this seems to be a nobrainer.
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Shawna James
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Daniël Nieuwendijk
Agreed! Just a few days ago, we were having trouble finding out why all our licenses were used, although the number of users filtered by roles that SHOULD have a license suggested there should be one available license still. It turned out that one user that was turned into a Light Agent had had all but the Chat tickbox unticked, making them still take up a license. This was unintended and made us lose time trying to figure out what was wrong.
So yes, please create a "has license" filter.
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