Unlink Followup tickets from the original ticket
I wish to have the option to unlink follow-up tickets from the initial ticket since some of the follow-up tickets created were not related to the initial ones.
Some customers will reply to an old email from support to ask a new question. This creates a new follow-up ticket, unrelated to the original one.
in some cases, we have a daisy Chain of a few tickets unrelated to each other which is very confusing.
I don't have much experience with follow-up tickets, but what indicates to you that they're linked?
In a follow-up ticket you will have links to the source ticket.
Here is more about it
That can be annoying. I noticed there is a follow-up tag, but if I remove it, it doesn't remove the original ticket reference. Hopefully someone from Zendesk can weigh in on that.
The response I got from Zendesk Support is that this is the expected behavior and there is no option to unlink the tickets.
I am hoping this feedback will be seen and voted enough to enter Zendesk's roadmap for product improvement
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