Android - Live Chat: Enable Help Article Suggestions


  • Eric Nelson
    Zendesk Developer Advocacy
    Hi Manisha,

    To use answer bot's article suggestion feature you'd need to implement this via the unified sdk.

    Hope this helps!
  • Manisha Prajapati

    Hello Eric,

    I have used the below code to enable help article suggestions for live chat.

    .withToolbarTitle("Live Chat")
    .show(this, chatConfiguration)

    I have implemented it as per Unified SDK.

    Can we get a Help Article suggestions when the answer bot agent is online?

    Is there any dependency on the Help article agent online or offline?

    In my case always agent is offline,

    withMultilineResponseOptionsEnabled = true using Help article suggestion feature enable?

  • Eric Nelson
    Zendesk Developer Advocacy
    Hey Manisha,

    I'm not sure I follow you on what you mean in regards to the answerbot agent being online or offline. As it is a bot, it will always be online. If you're referring to just when a human agent is online or offline -  if configured correctly the answer bot will provide article suggestions before the user has the option to move into a chat. We have a great diagram that walks you through the flow of this.
    Hope this helps!

Please sign in to leave a comment.

Powered by Zendesk