Automatic Redaction of Customer Ticket Attachments
Feature Request Summary:
Zendesk should have a feature which would allow the automatic redaction/removal of customer attachments after 30 days of the ticket being closed.
Multiple customers raise the topic of GDPR and would like to be assured that our organisation will not hang onto their data for any longer than necessary e.g. to help resolve the ticket(s) in question. This feature would give them that assurance, without requiring much input from us.
Business impact of limitation or missing feature:
In order to adhere to GDPR as best we can, our business would like to have this feature implemented. It would show our customers that we respect their privacy and would take out a lot of the tedious busywork that comes with redacting attachments manually.
Other necessary information or resources:
It would be an automated version of this existing feature: Installing and using the Ticket Redaction app – Zendesk help
SP Bhattacharya there is an app I've built called Auto Remove Attachments on the marketplace that does exactly this: automatically redacts attachments from tickets older than a period of time. More details about it here.
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