Hello oh wise folks!
I am trying to implement a follow-up to lead customers who rate positive with comment in the satisfaction rating to Trustpilot.
The logic I want is: Good rating with comment happens --> send mail to customer who gave the good rating
But I only want to do this once per customer per X Time or once at all if nothing else is possible. Can i set a TAG to a customer who already got the mail and filter for said tag?
I am new to setting Triggers in Zendesk - so thanks for any idea how it works!
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