We receive emails from providers which create a ticket in Zendesk. I am looking for a way to obtain that original email's body as HTML via API.
I can get the ticket's description but that gives me the contents of the ticket as plain text, but not the HTML.
Another option would be to have a trigger that can call an external endpoint, and include that HTML body in the call's payload, but I couldn't find this either.
Is there any way to do this?
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