Ticket URL Placeholder is not a hyperlink

Answered

Posted Dec 07, 2022

Greetings,

While using the Ticket URL placeholder, we have noticed it is not a hyperlink.

However, if we add "https://" before the {{ticket.url}} it becomes a hyperlink.

Could the Ticket URL placeholder become a hyperlink?

Or could a new placeholder be created which is a hyperlink?

Thank you,

Eugene

3 comments

Date

Dec 08, 2022

Hi Ahmed,

Oh, I didn't know that.

I did check just now.

The {{ticket.id}} does not create a hyperlink in my ZD instance.

Thank you for the information.

Eugene,

Dec 09, 2022

Greetings Ahmed,

Oh wow, I'm sorry, I missed the # part.

I tested and it works for me.

Thank you so much for this.

Have a great day.

Thank you,

Eugene

Sep 14, 2023

This is good advice.

It would be nice if there was an easy-to-find article that provides a syntax reference for the notification email body editor.

My assumption is there are many markup items that could be used in addition to this one.

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