Audio issues across browsers


  • Oliver Cyples



    We had a similar issue a year or so back, it turned out to be our Anti-Virus and Firewall, we needed to add a list of the Zendesk IPs to the exception list and this appears to have resolved the issue. We have the occasional user still having issues but this usually tends to be sorted by clearing cookies and cache etc then ensuring there's nothing else pulling the permission like Spotify, YouTube etc.


    I hope this helps!

  • Tom Adams

    Hey Oliver,

    Thanks for the feedback. I'll pass the info round and let you know how we get on.

    Much appreciated!


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