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Which definition is used for "time_zone" of Schedules API ?



Posted Dec 15, 2022

In Schedules API, "time_zone" has data like "London", "Hawaii", "Osaka".
The names are not in the database of timezone, https://www.iana.org/time-zones .
How can we found the definition of these time_zone?

Schedules API
https://developer.zendesk.com/api-reference/ticketing/ticket-management/schedules/#json-format


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You can get the full list in the dropdown "Time zone" when you try to add a new Schedule inm Admin Center. The url access should be like:

https://<your_domain>.zendesk.com/admin/objects-rules/rules/schedules.

Yoi can inspect the website and locate in the html code all the values. All of them are GMT related.

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Thank you for the comment.

Do you know where the dropdown list comes from? I guess the list is from TimeZone friendly name of Ruby on Rails, https://api.rubyonrails.org/classes/ActiveSupport/TimeZone.html , but I am not sure. I mean I'd like to know when or how often the list is renewed.

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Eric Nelson

Zendesk Developer Advocacy

Hey Megumi,

I can verify that your assumption is correct, we pull this list from the TimeZone class of RoR.

Thanks!

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Thanks Eric!

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