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Zendesk Custom Support App Icon
Posted Dec 15, 2022
Hello,
Thanks for the help I have received so far in my journey in creating a Zendesk app.
I have installed my app for testing in Zendesk, but the small icon on the left of the screen is showing as the default 'box' icon:
Is this correct, or should it be showing as my custom icon? I have replaced logo.png and logo-small.png (these show correctly elsewhere). I have also tried replacing the logo.svm. But it still seems to show as the 'box' -- is this expected behaviour?
Can anyone advise?
Thanks,
SGL
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4 comments
Greg Katechis
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SGL
Hi Greg,
Thanks, I saved the .svg logo file as "icon_nav_bar.svg" in my assets folder, and this worked.
Thanks again,
SGL
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Daniel Bernens
Hey SGL, can you elaborate on what your setup looks like in order to display the nav bar icon correctly? I'm having your same issue and can't seem to fix it. Thanks!
Daniel Bernens
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Erica Girges
Hi Daniel,
Here are a few things to check out and might be what's causing your issue:
If you're still having issues please let me know and I can pull you into a ticket to get a better look.
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