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Can I customize columns in "Requested tickets" in end user profile view?
Posted Dec 22, 2022
I would like to add the "Channel" column as shown in the screenshot below. Is this possible?
Use case:
I want the agents to quickly see if the customer recently called us (inbound calls), or if we recently had any missed calls from them.
We're on a Team Support plan.
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9 comments
Admin IT Contact Center
We also need add a 'Resolved' column in this view. Doesn't matter if the change is modifying code in Help Center or if using 'custom views' as another tickets views.
Zendesk Support team, please add this need in your product backlog for deliver in next sprints.
Best regards,
Luis Reyes
2
Vincenzo
We also need to add columns in end user profile view.
We need to add Brand and others ticket Fileds
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John E
BIG Up vote for this feature request!
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Shawna James
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Shogo Ishikawa
I strongly agree with the opinions mentioned above and would like to request the ability to freely change the columns displayed in the "Requested tickets" in the end user profile view (similar to the ticket list view).
If other users have similar needs, please leave your support in the comments !
Thank you for your consideration.
2
Paul Von
Hi all,
I'm Paul, one of the product managers at Zendesk. First off, thank you for providing your feedback here on the need for adding custom columns on the User Profile page. We'll go ahead and add this to our backlog and track it for future consideration. While we can't commit prioritization of this request or timelines at the moment, we'll make sure to communicate any updates with this thread when available.
Thank you again for engaging with the Zendesk product development team, your feedback matters and it's highly appreciated!
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Sydney Neubauer
Yes please! We go there all the time to see tickets that agents are working on or what end-users have requested. There are details we need to know and being able to customize that would be beneficial
ie. Due date
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Saori Arai
We have custom ticket field to classify customer inquiries. Please make it possible to add a custom ticket field in this section so that we can easily see what categories of inquiries we have received from customers in the past. It is necessary to quickly check if there are any recent or past inquiries related to a new inquiry from a customer. I hope zendesk team will take care of this problem soon.
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Kevin G
We also want to be able to customize the columns in the end user view in their profile as well as in the organization view
We therefore have to create additional views
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