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Team Members - Filtering should have Exclude option
Zendesk LuminaryCommunity Moderator
Posted Dec 27, 2022
It would be great if there was a filtering option to Exclude certain roles.
Use case: I'd like to see which users are utilizing seats on our account and would love to simply exclude Light Agents. Instead I need to select each Role that isn't a Light Agent in order to get these results.
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2 comments
Kristin Palmer
Hi Shmuel
Thanks for your feedback. I’ve captured this for consideration on our future roadmap. At this stage I can’t provide any specific timing, but we will look at it once we’ve deliver the much requested export team members and bulk manage product access/roles.
Thanks
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HP Canwell
Upvoted, but also wish to emphasize the specific use-case that @... mentions above. It is extremely arduous to get a report on non-Light Agent, non-Suspended users (that is, active licensees), which is the most common type of report I could foresee a ZD admin wanting to have to understand their current all-up license usage.
By a similar token, being able to see only Suspended users, but not (conversely) only non-Suspended (that is, Active) users likewise leaves a major use-case unaddressed by the current filter options.
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