The bot cannot find articles from other brands in Flow Builder.

4 Comments

  • Arianne Batiles
    Zendesk Customer Care

    Hi 이지훈, 

    At the moment, it's not possible to offer or suggest an article from a brand not under the Bot's assigned brand. Bots are applied to channels of a specific brand and channels can only be associated with one brand. 

    0
  • 이지훈(Lee jihoon)

    Hi. Arianne.

    But "knowledge capture" apps can do it.

    I think bots should be able to cross other brands.

    0
  • Arianne Batiles
    Zendesk Customer Care

    Hi 이지훈

    I received confirmation form our product team that there are no plans to offer articles from another brand in Flow Builder at the moment. 

    0
  • Arno (EMEA Partner)

    This would be a very useful feature. Some times services are divided under sub brands according to solution areas, but it would logical to offer possibility get help a cross these areas.

    Some kind of workaround is defining your own answers (flow builder) using buttons to link articles or sections in other brands to help customers to navigate.

    0

Please sign in to leave a comment.

Powered by Zendesk