how do i customize my chat widget in react? Docs are not working

Abhishek anand

January 13, 2023 07:52

I tried to follow this docs and it doesn't work

for example i tried

ZendeskAPI("webWidget:on", "chat:start", () =>

console.log("chat has been started")

);

But this docs is working fine

but there is not much options to do in this docs like changing theme color etc.

how do i do it?

2 Comments

Abhishek anand
- January 13, 2023 07:54
doing this

ZendeskAPI("webWidget:on", "chat:start", () =>

console.log("chat has been started")

);

i get the following error

Method webWidget:on.chat:start does not exist.

Check out the Developer API docs to make sure you're implementing it correctly, https://developer.zendesk.com/embeddables/docs/zendesk-sdk-for-web/getting_started

1
Christopher Kennedy
- January 17, 2023 22:22
Zendesk Developer Advocacy
Hi Abhishek,

It looks like you're using our Web SDK for the Messaging experience rather than live chat. So the Classic Widget APIs are not applicable for your widget. For your widget, you can either customize within the available admin settings or create a custom launcher to use on the page.

0

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