I would really love it if there were the built-in capability to "Snooze" a ticket. By that, I essentially mean the ability to update a ticket to "On-hold" status and have it automatically bump back to "Open" status after N time. Something very much akin to the "Remind me about this" feature in Slack (i.e., you'd have the option to Snooze for something like 1 hour, 3 hours, Tomorrow (i.e., it'd pop back in the next day at the beginning of the business day), Next Week (i.e., it'd pop back in on Monday at the beginning of the business day), or Custom (i.e., you could pick Friday 3 weeks from now at 9am).
Having this capability would be great. An example use case is a ticket where we're waiting on engineering to fix a bug. I want to put the ticket in "On-hold" status, but sometimes those get lost in the mix. I'd prefer being able to set them as "On-hold" and have them automatically get marked as open after a week or something. Sure, it would be possible to do something similar using tags macros, and automations, but I'd much rather just have a way to do this via the Submit dropdown or a keyboard shortcut.
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