"Head to your in product widget"

It's really annoying when I get these messages. Rather than having the ability to reply to the email, it's simply a junk email saying now you have to go turn on your computer and log into zendesk, even to view what was sent. Who's idea was that? 

Getting emails like this forcing someone to log into zendesk it very frustrating. Sitting on a plane with your phone trying to answer tickets is now impossible. Answering emails on a subway is now impossible. A truly horrible experience.