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What is wrong about my trigger creation request?

image avatar

Junsheng Wu

Posted Feb 01, 2023

I am following this instruction to create a trigger by calling this endpoint:

POST https://wunderkindtest.zendesk.com/api/v2/triggers

The request body:

{
   "title":"Test trigger",
   "active":true,
   "conditions":{
     "all":[
      {
       "field":"comment_is_public",
       "value":true
       },
      {
       "field":"update_type",
       "value":"Change"
      }
   ]
   },
   "actions":[
   {
     "field":"notification_webhook",
     "value":[
         "abc",
         "123"
       ]
   }
 ]
}
 
I got the response:
{
"error": "RecordInvalid",
"description": "Record validation errors",
"details": {
"base": [
{
"description": "Invalid conditions. You must select at least one condition."
}
]
}
}
 
May I know what's wrong on my request body? How should I correct it? Thanks,
Junsheng

0

6

6 comments

Date
    image avatar

    Jack

    You need to also specify any conditions, you correctly have “all” conditions, I think maybe an empty array for “any” would fix this.

    0

    image avatar

    Junsheng Wu

    It doesn't work even if I added `any`:

    "conditions":{
    "all":[
    {
    "field":"comment_is_public",
    "value":true
    },
    {
    "field":"update_type",
    "value":"Change"
    }
    ],
    "any":[]
    }

    0

    image avatar

    Jack

    My mistake, I think maybe it’s because your conditions do not have any operators? Please see this docs page for examples on creating or updating triggers https://developer.zendesk.com/documentation/ticketing/reference-guides/conditions-reference/

    0

    image avatar

    Junsheng Wu

    Thank you for reply, but I don't think that's the reason since I tested by following json with operator in the condition, it did not work:

    {
    "title":"Test trigger",
    "active":true,
    "conditions":{
    "all":[
    {
    "field":"current_tags",
    "value":"wunderkind",
    "operator":"includes"
    }
    ]
    },
    "actions":[
    {
    "field":"notification_webhook",
    "value":[
    "abc",
    "123"
    ]
    }
    ]
    }
    From the doc, some conditions allow missing operator, e.g.
    update_type Omit the operator property "Create" or "Change"
    comment_is_public Omit the operator property true, false, "not_relevant" (present), or "requester_can_see_comment" (present and requester can see comment)
    ticket_is_public Omit the operator property "public", "private"
     

    0

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    Jack

    Ah ok! 

     

    I believe the problem is that you are not including the "trigger" parameter that the request requires, try this: 

    {
    "trigger":{
    "title":"Test trigger",
    "active":true,
    "conditions":{
    "all":[
    {
    "field":"current_tags",
    "value":"wunderkind",
    "operator":"includes"
    }
    ]
    },
    "actions":[
    {
    "field":"notification_webhook",
    "value":[
    "abc",
    "123"
    ]
    }
    ]
    }
    }

    1

    image avatar

    Junsheng Wu

    Thank you Jack. Yes, you are right. It works after wrapping with "trigger" node. In the meanwhile, I found a issue when creating a trigger with this condition:

            {
                "field":"current_via_id",
                "operator":"is",
                "value":0
             }

    After creation, the UI shows:

    It suppose to be:

    But anyway, this condition works as expected just a UI issue I guess.

     

    Junsheng

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