• Zach Anthony

  • February 06, 2023 03:29

  Zendesk Product Manager

  Hey Brian,

  While there is currently no way to do this today without polling our REST APIs, I can share that this is something that is on our roadmap and will be under development this quarter!

  It'd be great if you could share a little bit more about your use case for updating an external database whenever an article is published. This will help us with producing documentation and content that can help customers with common use cases.

• Gautam Madaan

  • March 24, 2023 17:40
  • Edited

  Hi Zach,
  We have a similar requirement on our side where-in we want to be notified when any article content/structure changes. Please find our use cases below:

  1. Our use case is to re-generate the static HTML of article and serve it from the edge. We don't want to perform server side rendering at run time, and would love to have this as an option. If we have a webhook, we can then trigger builds for specific articles and serve the latest HTML from edge.
  2. For performance: We might end up caching certain article details like section ID, name, category name, category ID etc. We would therefore like to know when these things change on an article so we can flush our cache, and update it with latest data. 

   

  So far these are the use cases we have and I'm sure there'll be more in the future. Looking forward to hearing from you on when we can deploy this in production. 

   

  Thanks

  - Gautam

   

• Zach Anthony

  • March 27, 2023 02:26

  Zendesk Product Manager

  Hey there Gautam, thank you for sharing your use cases with us. We're actively working on releasing a set of Guide events that can be subscribed to via a webhook, so I'd recommend keeping an eye out for a release announcement from us within the next few months. 

• Andrew Harris

  • July 14, 2023 13:57

  Zach Anthony any updates on this? Would be useful, i have a similar usecase to Gautam

• Zach Anthony

  • July 18, 2023 23:52

  Zendesk Product Manager

  Hey Andrew Harris, we released support for a set of help center and community events back in April as per this announcement. Do the events now supported help cater for your use case, or are there gaps in the events being supported?

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