Triggers & Automations - We want your feedback!

Zendesk admins, we're interested in improving triggers and automations, but would like to hear from you first. Specifically, we're exploring ways to add support for referencing new data in triggers and automations and making conditional logic more flexible. We'd like to hear how these enhancements might change and improve your workflow. 

Questions:

• Do you use triggers or automations more? Why? 
• How often do you make changes to your triggers? 
• What is your most used condition in triggers?  
• Do you find yourself repeating this condition in multiple triggers due to product limitations? 
• What is your most used trigger action? 
• Do you find yourself repeating this action in multiple triggers due to product limitations? 

Please let us know your thoughts in the comments below. 

Use Cases:

We would like to hear your use cases in more detail, but understand that can be sensitive information. If you're open to sharing more information, please use the following form:

https://forms.gle/MqN1CdZ5nq2bwRBT6

Thank you for sharing your feedback as we work to improve your experience!