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Cannot see the Roles Tab under Team

Answered


Posted Feb 13, 2023

I want to create a contributor role that can only view tickets assigned to them if they are part of a certain group.

 


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Gabriel Manlapig

Zendesk Customer Care

Hi there,
 
Currently, creating custom roles is only available in the Enterprise plan. You can find more information here: Creating custom roles and assigning agents
 
I hope this answers your question. Thank you!
 

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